Please arrive no later than 30 minutes ahead of your scheduled appointment. This allows for a stress-free check-in, a change of clothes, and a time to enjoy our relaxation area with a cup of calming tea. To accommodate every guest at Hiatus, we may shorten appointment times due to late arrivals.
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We cannot perform services such as facials or massages if you have received Botox, Dysport, or fillers within 14 days as it could result in migration of the cosmetic product. Give us a call if you need to reschedule and we'll get you on the books as soon as possible.

Please advise the staff of any medical conditions or allergies you may have prior to your service.

We reserve the right to reschedule waxing appointments if the service may pose a threat to existing skin conditions. Our health and well-being are of the utmost importance to us.

We require 24 hours notice to cancel an appointment, and a credit card number is required to hold a reservation.

Group reservations of 3 or more people require cancellation 72 hours in advance.

Missed appointments will be charged in full to the credit card with which they were held; appointments canceled within the 24-hour window will be charged 50% of the service fee.

MED SPA:
Same Day Cancellations: $50
Missed Appointment (No Call, No Show): $100
Applies to all Med Spa services and consultations

Please note, if you arrive 15 min late for a Sculptra, Filler, PRF, Microneedling, or consultation appointment, your service may need to be canceled and is subject to our cancellation policy.